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‎02-10-2019 10:20 PM

HP Recommended

Even if new cartridge changed showing error message to change cartridge

1 REPLY 1

‎02-12-2019 12:20 PM

HP Recommended

@sipepl,

 

Thank you for posting this on HP Support Forums!

 

I see from your post that you're getting "Ink compatible cartridge" error on your HP Printer. Don't worry we're here to help you.

 

To provide you with an accurate solution, I'll need a few more details:

What is the product number of the printer? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried to clean the ink cartridge contacts?

Did you try to update the printer firmware?

 

Could you please respond to this post with the details of the printer, so that I can provide you with the right steps which should help you resolve this issue.

Eagerly waiting for your response!

Regards,

Jeet_Singh
I am an HP Employee

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