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‎03-12-2022 04:38 AM

HP Recommended
Product: HP Designjet T120
Operating System: Microsoft Windows 10 (64-bit)

I am trying to upgrade firmware for designjet T120 using HP upgrade utility while connecting my laptop to the printer with USB cable. When I launch the Upgrage utility, it gives a message that 'Queue not installed. Please install queue. Firmware not upgraded'

 

Can anyone guide me how to resolve this? 

Category:
1 REPLY 1

‎03-12-2022 10:04 AM

HP Recommended

Is the plotter installed on the laptop? Most HP update programs like this require the printer to be installed and fully functional on the laptop, which usually means using HP drivers.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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