Front Panel Error message 21:2:13

[IzziQ]

Front Panel error message 21:2:13

Turn plotter on it starts then error message. Turn plotter off and on and still error message. Any ideas much appreciated.

[davidzuts]

21.2:13 Failure moving service station
Call agent:
1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Check the
Primer Tubes.
Reconnect the power cord, then turn on the printer.
2. Ensure that the service station path is clear. Remove any visible obstacles (screws, plastic parts, etc.)
restricting the movement of the service station.
3. If the carriage has stopped over the service station, on the left of the printer, check that the cutter is not
activated. The cutter may be blocking the carriage over the service station, preventing the service
station from moving correctly. The cutter is on the right side of the carriage.
4. Perform the service station diagnostic test to troubleshoot the problem further.
Service engineer:
▲ Replace the service station. 

[IzziQ]

Thanks very much. Your suggestion worked.

[write2bore]

I have the same problem but it is not un for me on hp t930PS but how can i know that the cutter is actived.

[Bkornek]

Did not work - now what?