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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
BZNana
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Getting a printer error. The printer appears to be missing, not detected, or incorrect installed

HP Recommended
HP OfficeJet 6700 Premium
macOS 10.14 Mojave

We are receiving a error message: "The printhead appears to be missing, not detected, or incorrectly installed. We have never had problem with this printer. The only thing we have done is replace the ink cartridges. 

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sandytechy20
HP Support Agent
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@BZNana

 

Welcome to HP forums, I see that you are getting printhead missing or damaged error.

 

Reset the printer.

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

    NOTE: 

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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ali_amd28
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base on experience :
1.Turn on the printer, if it does not automatically turn on.
2.Wait until the printer is idle and silent before you proceed
3.wait for the printer ask for cartridge
4.replace cartridge
5.Wait until the printer is idle and silent before you proceed

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