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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
HowardF422
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HELP! Designjet T520 36" V4 Driver D Size Auto Rotation Issue

HP Recommended
Designjet T520 36"
Microsoft Windows 10 (64-bit)

Problem- my Designjet T520 36" will not auto rotate.  My AutoCAD drawing is laid out on 24x36 D size sheet in landscape orientation.  I have 24" wide paper loaded.  Since the beginning of using this plotter, the plotter would auto rotate...  Last month, I started to get paper mismatch warning, indicating my 36" wide CAD drawings in landscape would not print on the loaded 24" roll.  No matter what settings I change- and I have turned the printing preference inside out- the print comes out wrong.  When I manually rotate it 90 degree or manually set the roll as 24"- I played with the setting combinations for an entire day- I cannot get it to plot correctly.

 

I am guessing since December, due to a new V4 driver dated December 12, 2020, there is a bug preventing the plotter to auto rotate.

 

Anybody experiencing this?  Mechanical issues?  Windows Update issues?

-Thanks.

2 REPLIES 2
Repairatrooper
Level 13
Level 13
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HP Recommended

Have you tried download the Designjet and Pagewide Xl Windows installation from support.hp.com

 

These are not V4 drivers rather PCL3 drivers, worth  try. https://support.hp.com/ca-en/drivers/selfservice/hp-designjet-t120-printer/5263073

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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HowardF422
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@Repairatrooper: thanks for the response.  Yes I did.  I think both the Pagewide Xl and the PCL3 have bugs- different UI but same problem, can't auto rotate, and it doesn't recognize the 24" roll loaded on the plotter!  Manually set the roll as a 24" doesn't work either.  I spoke to a local plotter tech and he highly suspect a bug, as both drivers were released on 12/16/2020.  I got it through Windows Update.  Thinking back, I had to deliver some prints to a client and I did that on the 1st week of December, and had to print on an awkward 24x48 sheet size.

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