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Microsoft Windows 10 (64-bit)

Problem description:


The printer finish the printing job and already preparing to cut the paper.

During preparation to cut, the media rewind backed for few inches, that's the reason the cutting area is already on top of the image printed area. Therefore the printing job is damaged.



Media: roll size photo paper 36 inches..

Orientation: Landscape.

Image Printed area is 30 x 20 inches.

Image Paper size is 32 x 22 inches.


The plotter suppose to be it will cut at height of 22 inches, but it cuts at the height of 17 inches. Therefore the printer cuts the image area.


Already replaced the paper media advanced. Calibrate paper advance. 


What is the problem of the plotter?


Where i can find archives of firmware of hp designjet Tseries?



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What about internal prints are they cut good or not?

Have you tried from a different computer and Windows 7 just to make sure this isn't the computer (win10) related issue?


For older firmware please check:



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Yes, DEMO prints using roll media are also cut in wrong position.
The print it self is finish. But during cutting of media, the area to be cut is wrong.
The roll paper moves back more before the plotter will cut the paper. Suppose to be the plotter cuts the paper according to the paper size but it is not cutting that way.

Therefore when time for the printer to cut the media, it will cut where the image is printed.
It moves at least 4 inches from the supposed to be the correct cutting edge.


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