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HP Recommended
What do I need to do to get this information displayed?
Since this information is missing, when I want to print A3 that is in a multi sheet tray, the printer doesn't use it automatically, and I need to mess with the settings each time.
Printer is connected over LAN network.
Thank you
HP Recommended
Hi @denis1304 , how are you ?
Use the tool below for repair:
https://support.hp.com/th-en/help/printscandoctor
If that doesn't work, try removing and reinstalling the driver with the most updated package below:
I hope it helps you!
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Hello @Ronaldo_Ferreir
1. What should I expect from "print scan doctor" application?
It just runs in the background and there is no feedback from it. I still have the same issue.
2. Then I uninstall previous driver and try to install new from your link.
IP address for the printer is different from IP address I use in Chrome to get to the printer.
If I enter IP address manually, I still can't go forward in the next screen.
Then I get to here
But "Next" button is greyed out, and I can't go forward.
TY
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