cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
meganacumen123
New member
4 1 0 0
Message 1 of 4
365
Flag Post

HP Design Jet Constantly Offline

HP Recommended
Design Jet Universal HPGL2
Microsoft Windows 10 (64-bit)

Hello,

 

I have a plotter printer that keeps going offline. It is connected to the network via Ethernet. It has to be restarted and unplugged from the network and plugged back in before it will come online and be able to print to via the network. It takes about 45 minutes for it to appear online and to be usable. In this time it goes offline it is in sleep mode. Not sure if it going into sleep mode is related. Anyone have any ideas?

3 REPLIES 3
AbrahamB
Level 2
8 8 1 1
Message 2 of 4
Flag Post
HP Recommended

Hi!

 

Can you share the model of your DesignJet. There are few model that has this issue and its solved with firmware upgrade.

 

 

Was this reply helpful? Yes No
Repairatrooper
Level 13
Level 13
8,607 8,505 891 2,602
Message 3 of 4
Flag Post
HP Recommended

Check the port type you are using for the driver. Windows 10 loves to use WSD ports but these have a lot of problems with not reconnecting to the printer after sleep mode and then showing the printer offline. I suggest you try using a Standard TCP/IP port as the port type for the driver. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


Was this reply helpful? Yes No
Semaphore
Level 3
33 33 3 9
Message 4 of 4
Flag Post
HP Recommended

Sounds like a possible duplicate IP address issue. If the printer is using DHCP change it to static/manual and assign a static or reserved IP address to it. IT must be static or reserved to avoid duplicate IP issues.

 

If that's not it then it could be the driver especially if it is loaded on a print server. Make sure the correct driver is being used and there are not remnants of other/older drivers tied to the same IP address.

 

If you are still having issues try resetting the EEROM in diagnostic mode. You may have to reconfigure IP address and scan to network settings after doing this.

 

Hope that helps.

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation