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‎02-06-2024 10:31 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Installed new printerhead for Design Jet T2500 and after initializing ph replacement display shows printerhead replacement failed.

Category:
5 REPLIES 5

‎02-06-2024 10:47 AM

HP Recommended

Is there any numeric error codes? Did you have any errors before you replaced the printhead?

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‎02-06-2024 11:07 AM

HP Recommended

There are no codes that come up on the display and no other information other than replace printerhead 

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‎02-07-2024 06:02 AM

HP Recommended

How full are the ink cartridges?  If any of them are low it won't complete the printhead replacement process. That would be the first thing I'd check.  

 

You might try reseating the printhead if you haven't already.

I don't work for HP....I just repair their printers.
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‎02-12-2024 01:22 PM

HP Recommended

I had a low ink cartridge and replaced it with a new one.  I retried initializing the printer head replacement process again and it failed.

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‎02-12-2024 07:10 PM

HP Recommended

Could be air in the ink tubes...I had this exact scenario once but even after purging I had to fit new cartridges where any were below 50% and unfortunately I also had to replace the printhead again...

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