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‎01-22-2024 06:49 AM

HP Recommended

Hi. 

I have installed my first HP DesignJet XL 3800 multifunction printer. I have performed the initialisation (toner / printheads etc) and now I try to boot the printer.

 

Sometimes the printer is preparing the print process for a very long time, sometimes I see error message 0086-0010-0065 (system error) when the system starts. The printer asks for a reboot when the error appears, however this does not help. This is my demo and training printer. So I am not certified yet, no service manual to lookup the error code.

 

Anyone has an idea what this error code means? Your help is appreciated.

 

Kind regards, John

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2024 08:20 AM

HP Recommended

If you are an HP partner you should contact them directly. To date HP has been very restricted with this information but you should be able to get assistance under warranty.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1

‎01-22-2024 08:20 AM

HP Recommended

If you are an HP partner you should contact them directly. To date HP has been very restricted with this information but you should be able to get assistance under warranty.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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