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‎09-14-2019 09:41 AM

HP Recommended
Product: DesignJet 510

I own a DesignJet 510 and I have recently experience trouble with the printer not wanting to continually print pages. I am printing on Plain Paper for Blueprints and the printer will randomly (sometimes after 1 page and then sometimes after 2 or 3 pages) will ask "Load Paper"  even though the paper is lined up and no jams have occurred. This is very annoying especially when you are trying to print a multi page document. I am using HP Brand Plain Paper....

I have checked several times and the paper is aligned properly with the feed line when asked "Load Paper" occurs.

Any suggestions for troubleshooting would be appreciated.

RRE1

2 REPLIES 2

‎09-14-2019 10:52 AM

HP Recommended

Could be a problem with the TOF sensor. Should be a diagnostic you can run to determine if the sensor is working properly or not.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-14-2019 11:20 AM

HP Recommended

Any link or guide to running this diagnostic?

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