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‎10-16-2018 10:12 AM - edited ‎10-16-2018 10:30 AM

HP Recommended
Product: designjet 510
Operating System: Microsoft Windows 10 (64-bit)

Hello.

 

Recently I bought new Hp 11 black printhead. On the box there is a notice that it requires new firmware.

But plotter shows no reaction after running hp 500-800 firmware upgrade tool, while tool itself tells that firmware was successfully sent to plotter and I should follow instructions there. 

 

Tested this on two PCs with same result. 

1 person had the same question
6 REPLIES 6

‎10-16-2018 12:24 PM

HP Recommended

Do you have a PC with WIN7 for a firmware update?




My profile on LinkedIn

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‎10-16-2018 01:50 PM

HP Recommended

No, all I have on my work runs on win 10. Will try to ask someone for a notebook with win 7.

Sort of strange though, given that FW was released this summer.

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‎10-17-2018 04:31 AM - edited ‎10-17-2018 04:32 AM

HP Recommended

Upd:

No, windows 7 delivered same results.

Interestingly though, at first there was an error from the installer, something like:

"In order to upgrade firmware, printer <> must be shared". Just like that, with angle brackets instead of a printer model.

After I enabled sharing, firmware updater "sent" firmware to plotter just like previously, yet plotter still shows no reaction.

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‎02-20-2019 10:01 PM

HP Recommended

Инструкция по прошивке:

1. Установить драйвер
2. Открыть общий доступ в свойствах принтера
3. Запустить прошивку
4. Перезагрузить принтер
5. Подаждать пока обновится прошивка (на экране принтера показывается процесс прошивки)
6. Когда на экране принтера отобразится картинка (выдерните кабель питания), выдерните кабель питания из розетки и подключите обратно.
7. Принтер прошит

 

Если во время запуска прошивки возникает ошибка:
"In order to upgrade firmware, printer <> must be shared"
значит не открыт общий доступ в свойствах принтера

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‎02-20-2019 10:04 PM

HP Recommended

@DIKOGROUP

 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Gemeinschaft
Spanish: HP Comunidad
French: HP Communauté
Portuguese: HP Comunidade
Chinese: HP 社区
Korean: HP 커뮤니티


Thank you for your understanding

I work on behalf of HP
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‎02-21-2019 02:58 AM

HP Recommended

If you restart the printer it should boot and install the firmware.... 

 

After doing this it still didnt help me use the new printhead though 

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