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On the back of the printer there are 3 leds, please report the status of those 3 leds as that is first step in troubleshooting. Also what color is the light on the power button?
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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I *think* you're talking about the three reddish circles as shown in the picture attached?
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Thanks again for your help. Not sure if you saw my replies but to sum up, here is a pic of the three lights you asked about. What do you think it means? The printer light is white for on. The LCD is black. Probably more going on than just the LCD screen I suppose. I was able to connect to the printer on the network and tried installing the HP universal driver, but couldn't get it it do anything.
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Cannot tell from the picture, are all three on solid?
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
At this point I would suggest you find a copy of the service manual, many resources post them online, board rules prevent me from providing a link. In general it is going to be either the power supply, the formatter or the power button. I suggest the manual because it provides instructions on how to test the power supply.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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