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‎05-22-2019 08:01 AM - edited ‎05-22-2019 08:03 AM

HP Recommended
Product: Hp Designjet 130
Operating System: Microsoft Windows 10 (64-bit)

Hi 

I am currently having an error message appear with the flashing tool icon on a HP Design jet 130. I have looked into the manual and I am not able to see any images which represent this problem.

 

Please see the attached image,

 

Please help any ideas

 

Thanks

MazIMG_20190522_145959.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-22-2019 12:59 PM

HP Recommended

A carriage issue could be as simple as some waste paper in the travel path of the print head. Open the top cover and check for any obstructions or debris.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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4 REPLIES 4

‎05-22-2019 10:47 AM

HP Recommended

It's not listed in the list of error codes, but it seems that you have 02:10 carriage assembly problem.

https://support.hp.com/ee-en/document/bpp03841

 




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‎05-22-2019 12:59 PM

HP Recommended

A carriage issue could be as simple as some waste paper in the travel path of the print head. Open the top cover and check for any obstructions or debris.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-23-2019 12:48 AM

HP Recommended

Thank you for the suggestion I will look into ths today.

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‎05-23-2019 11:19 AM

HP Recommended

Hi

Thank you all of the people that I have responded very grateful for all your help.

 

The issue code was correct.

 

Also the carriage issue was also correct.

 

It turns out the carriage area where the print head is located the clip some how got stuck under the HP's metal frame from the inside. After carefully removing it and placing the clip back on with a help from a colleague the issue was fixed.

 

Thank you

Maz

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