cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
UKm2n78db
New member
2 1 0 0
Message 1 of 3
214
Flag Post

HP Designjet 510 42" plotter will not plot wider than 24"

HP Recommended
HP Designjet 510
Microsoft Windows 8.1 (64-bit)

We have a HP Designjet 510 42" Plotter in our office that we all hook up to thru our network. The problem I am experiencing is when I try to Print from any software and its larger than 24"x36" i have to create a custom page size (example 36"x48") it will not allow me to do so. I receive a message that says "The size is too small or too big". I don't have to Print to sizes larger that 24"x36" very often but considering we use 42" wide paper I would think it shouldnt be an issue. I have went thru my IT dept and they tell me that this plotter will only Print 24" wide, which i find it hard to believe. 

2 REPLIES 2
HJ47
Level 3
69 68 2 3
Message 2 of 3
Flag Post
HP Recommended

Hi,

In order to find the out the size of printer, you will need to find the product code which is situated at the back of the printer, and put that code on google, It will tell you what is the size of product. 

 

 

i hope you will get the right answer.

Thanks

Was this reply helpful? Yes No
UKm2n78db
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks for the info. The Product No. for my HP Designjet 510 is CH337A which pulls up a 42" Printer. Product No. CH336A is listed as a 24" Printer. 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation