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‎09-17-2025 10:47 AM

HP Recommended

I just unpacked my HP DesignJet T650.  I went to print the alignment sheet and it printed but then claimed there is a Carriage Jam.  I have cleared out all paper, there was nothing jammed.  I have followed the steps on the printer screen.  The Carriage Jam keeps popping up.  I turned off the printer and even unplugged it and still the error message is coming up.  Please help.

1 REPLY 1

‎10-10-2025 11:43 PM - edited ‎10-10-2025 11:44 PM

HP Recommended

Hello Wendy2016 ,

Thank you for reaching out. Regarding your query on HP DesignJet T650 having Carriage Jam issue that you’re experiencing.

 

Kindly review the instructions as below :

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/in-en

https://support.hp.com/us-en/drivers/hp-designjet-t600-printer-series/model/33508853

https://support.hp.com/in-en/product/setup-user-guides/hp-designjet-t650-printer-series/38030054

https://support.hp.com/lv-en/document/ish_3666269-3612259-16

https://support.hp.com/in-en/document/ish_12490059-12490108-16

 

This will help us narrow down the cause and suggest the best fix

I am an HP Employee. Although I am speaking for myself and not for HP.
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