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07-29-2020 11:06 PM
Printer is say the printer is not able to complete the load because it cannot detect the paper? but the paper is loaded
try reloading coming up with same message
turned off and restart still the same
any body had this issue?
07-29-2020 11:24 PM
Yes and the most common issue is ink pollution on the carriage sensor. Open the right door and check for excessive ink around the service station, in particular there is a small brush that cleans the sensor. Excessive ink is an indicator of a printhead leak and it will need to be replaced. If the brush is covered in ink you may need to replace the service station as well as the brush is delicate and does not tolerate cleaning very well. While you have the service station out you can clean the sensor on the bottom of the printhead. The only other common failure is an oops sensor but if you see excessive ink the head is your problem.
Here is a document I wrote a while ago on the subject: https://community.spiceworks.com/how_to/159305-designjet-t730-830-unable-to-load-paper?from_group=29
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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