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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- HP Designjet Z5600 Stuck at 95% Initializing
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08-10-2017 09:32 AM
My HP Designjet Z5600 had a paper jam, requested me to clear it and restart the printer. When it began to boot back up, it got stuck at 95% initializing and will not move past that. It is making a weird clicking noise as well. I have tried a hard reboot, unplugging the cord from both the printer and wall for at least 60 seconds, holding down the power button, etc. with no luck. Is this a part issue or software issue? I have jobs due TODAY. HELP!
11-27-2017 02:45 PM
You should check for obstruction inside of the paper path (aka scan axis), spec. in right zone looking from front. Might be that some paper pieces are obstructing movement of service station. At 95% mechanics shoud start performing movement (first service station unlocks carriage than carriage moves top most left to measure width). Also, synchroniusly micro movement of media path is performed to check responce from encoder.