Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
New member
1 0 0 0
Message 1 of 4
Flag Post

HP Designjet Z5600 Stuck at 95% Initializing

HP Recommended
Designjet Z5600
macOS 10.12 Sierra

My HP Designjet Z5600 had a paper jam, requested me to clear it and restart the printer. When it began to boot back up, it got stuck at 95% initializing and will not move past that. It is making a weird clicking noise as well. I have tried a hard reboot, unplugging the cord from both the printer and wall for at least 60 seconds, holding down the power button, etc. with no luck. Is this a part issue or software issue? I have jobs due TODAY. HELP!

Level 13
7,130 7,062 558 1,025
Message 2 of 4
Flag Post
HP Recommended

Remove all media, printheads and ink cartridges and then restart the printer and when it gets to asking for printheads and ink cartridges put them in and see if it gets further.

Was this reply helpful? Yes No
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Did you get this resolved? I'm having the same issue. Tech support ran out of ideas too.

Thank you,


Was this reply helpful? Yes No
Level 3
60 60 1 14
Message 4 of 4
Flag Post
HP Recommended

You should check for obstruction inside of the paper path (aka scan axis), spec. in right zone looking from front. Might be that some paper pieces are obstructing movement of service station. At 95% mechanics shoud start performing movement (first service station unlocks carriage than carriage moves top most left to measure width). Also, synchroniusly micro movement of media path is performed to check responce from encoder.


Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation