• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about offline printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
Microsoft Windows 10 (64-bit)

Hello all,

 

I have to deliever a T630 and the customer wants to use HP e-print. So I've been testing it with a technical drawing pdf file.

The drawing has landscape format on the screen and is to wide to fit on the paper-roll so the printer prompts a warning where you can continue the print (with one side cut off naturally). Ok. So I know you have to send the plot wit the correct orientation so that it can fit on the paper. There is no "Automatic rotation" with e-print.

So i've rotated the drawing 90°. But then when I send it with e-print nothing at all happens. No message on the printer and no print. When I send this plan in landscape again with e-print nothing happens to. I have to switch off the printer. Is it possible that printer "hangs up". It's all quite obscure to me.

What are your experiences! What do I have to consider that it will work properly?

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.