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FrankieE
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HP Instant Ink Cartridge has failed

HP Recommended
HP Deskjet 2630
macOS 10.14 Mojave

Hello all,

I am having trouble with one of my HP Instant Ink cartridges which has failed, and despite following online instructions to clean the contact points i cannot get it working again. The HP Instant Ink website says my ink dispatches will be halted until i can fix this problem, but i am having a nightmare trying to find a solution or any route to return the item under warranty.

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 2 of 2
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@FrankieE

Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

 

If you've already done the steps recommended on this HP article to resolve the cartridge error (Click here to verify), and yet have issues with the same, I should be able to help you out,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers:
Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

View solution in original post

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1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 2 of 2
Flag Post
HP Recommended

@FrankieE

Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

 

If you've already done the steps recommended on this HP article to resolve the cartridge error (Click here to verify), and yet have issues with the same, I should be able to help you out,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers:
Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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