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04-15-2020 10:13 PM
My HP OfficeJet 8030 won't connect to my computer. I've tried contacting HP Support, using the Scan & Print Doctor, and even getting a different printer (this is the new one). Yet, it still won't connect. I'm not sure what I did wrong if anything, but if someone could please help me, I'd appreciate it! I have also tried printing multiple test pages but to no avail. I can, however, print from my phone - which I'm sure you all know isn't exactly ideal. So, if anyone has some insight into this matter, please tell me.
04-19-2020 08:44 AM - edited 04-19-2020 08:44 AM
Welcome to the HP Support Community. I'd be happy to assist you with the "cannot connect to computer" issue.
To better assist you -
Are you trying to connect your printer to your home network, public network or without a router?
What is the status of the wireless light on the printer, steady or blinking?
Is your router set to work on a 2.4 GHz network or 5 GHz network band?
What is the error you are receiving when you try and print from your computer?
Have you installed the full-featured drivers on your computer?
What is the status of the printer under devices and printers?
Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
04-19-2020 10:53 AM
I'm connected to my home network and the blue light is steady.
As for the router, I'm not sure what network it's supposed to work on.
The error is 0x800706ba.
I believe I have all the required drivers on my computer.
The status of the printer from devices and printers is a green checkmark.
I appreciate the reply! Thanks for helping me!
04-19-2020 02:24 PM
Try the steps below to resolve the error -
Step1-Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Step2-Install all the available Windows updates
If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.
If you are accessing Windows 10, then these steps are for you.
- Hit the Start menu and write an update. After that, click on the “Check for updates” option.
- Tap on the “Check for updates” option.
- After clicking on that option, Windows will install the updates automatically.
- When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.
Step 3: Enable share option on the printer
Go to Devices and printer > Right click on your printer > Printer properties > Sharing tab > Check the box for Share this printer > Apply > OK
Try to print. If the issue persists, proceed to the next step.
Step 4: Uninstall the printer software from the root level on your PC and install the full feature printer software.
--->In Windows, search for and open Programs and Features.
--->Select your HP printer.
--->In Windows, search for and open Devices and Printers.
--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
--->Open up the run command with the "Windows Key + R" key combo.
--->Type printui.exe /s and click OK.
--->Click on the Drivers tab.
--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.
--->Select Apply and OK on the Print Server Properties windows.
--->Close Devices and Printers.
And then reinstall the printer full-featured drivers from software and drivers page
Keep me posted!
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