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gsistare
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HP OfficeJet Pro 7740 when printing 11x17, printer does not release the paper to the holding tray

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HP OfficeJet Pro 7740
Microsoft Windows 10 (64-bit)

When printing to 11x17 and 8.5x11, the paper does not get "spit out" completely. The user has to grab and pull the paper out. Is this an intended design or is there something wrong with this printer? This is a networked printer.

 

Thank you!

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Betty0610
HP Support Agent
HP Support Agent
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@gsistare

 

Welcome to the HP Support Community.

 

Since it's happening only with this paper size, it can't be deign or a printer issue.

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  1. Unplug the power cord from the wall outlet.
  2. Wait at least 60 seconds.
  3. Plug the power cord back into the wall outlet.
  4. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer, if it does not automatically turn on.
  7. Wait until the printer is idle and silent before you proceed.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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