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‎08-26-2020 10:22 AM

HP Recommended
Product: OfficeJet Pro 7720
Operating System: Microsoft Windows 10 (64-bit)

HP Support Assistant cannot detect my HP Officejet pro 7720 wide format All-In-One printer. Everything else on my PC can find it and I have no problem printing. Just Support Assistant cannot detect it??

Any help appreciated.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-29-2020 02:05 AM

HP Recommended

@VfouR, Welcome to the HP Support Community!

 

You may try to reinstall the up[dated version of HP Support Assistant from here.

 

If the issue persists, use HP Print and Scan Doctor to diagnose and fix any driver issue or check for updates.

Click here to download the file. 

 

If the printer has no issues and is working fine, you need not update the drivers. This is done only when the printer has issues while printing or scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-29-2020 02:05 AM

HP Recommended

@VfouR, Welcome to the HP Support Community!

 

You may try to reinstall the up[dated version of HP Support Assistant from here.

 

If the issue persists, use HP Print and Scan Doctor to diagnose and fix any driver issue or check for updates.

Click here to download the file. 

 

If the printer has no issues and is working fine, you need not update the drivers. This is done only when the printer has issues while printing or scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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