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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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HP Z3200 Printhead Alignment Problem
11-14-2020 03:29 AM

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I recently ran a diagnostic print on my Z3200, which had not been used for a while, and found that the E, G and MK inks were not printing, despite several head cleans. I replaced the E/G and MK/R Printhead, and this brought the E and G inks back, but the PK is still not printing.
When I try to do a printhead calibration, it stops part way through, and says the alignment has been cancelled because of a scanner problem.
Has anyone come across this fault before, and can suggest a solution?
Thanks
Peter
11-14-2020 03:36 AM

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It's not possible to successfully complete calibration if one of the colours isn't printing. The calibration process probably fails when the PK needs to be scanned.
11-14-2020 03:57 AM

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Thanks, can you suggest any way of getting the PK ink to print? Replacing the printhead has not helped.
Peter
11-14-2020 10:50 AM

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Maybe you have air in PK ink deliver tube, maybe the PK printhead is defective serveral reasons can cause printhead not to print.
11-15-2020 07:14 AM - edited 11-15-2020 07:15 AM

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I have tried two different printheads, but I guess they could both be faulty. Does anyone know where I could get hold of a Z3200 printhead priming tool in the UK, to try removing any air from the line?
11-16-2020 04:54 AM

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Not in the UK but this one works great:
https://www.lpscomputer.com/products/designjet-ink-tube-priming-tool
11-16-2020 10:10 AM

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Yes but but it might give you something to go on when you search somewhere in the UK. At least you'll know what you're looking for. I know there's several repair places in the UK that sell parts and service for Designjets. I've purchased some power supplies from a seller in the UK a few years back.
I don't think this is an official HP tool. I think LPS has them specially made for them.

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