cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
PeterOR2
Level 1
5 3 0 0
Message 1 of 8
350
Flag Post

HP Z3200 Printhead Alignment Problem

HP Recommended
Designjet Z3200
Microsoft Windows 10 (64-bit)

I recently ran a diagnostic print on my Z3200, which had not been used for a while, and found that the E, G and MK inks were not printing, despite several head cleans. I replaced the E/G and MK/R Printhead, and this brought the E and G inks back, but the PK is still not printing.

When I try to do a printhead calibration, it stops part way through, and says the alignment has been cancelled because of a scanner problem. 

Has anyone come across this fault before, and can suggest a solution?

Thanks 

Peter 

7 REPLIES 7
Valsimot
Level 12
Level 12
6,318 6,301 751 1,057
Message 2 of 8
Flag Post
HP Recommended

It's not possible to successfully complete calibration if one of the colours isn't printing. The calibration process probably fails when the PK needs to be scanned.




My profile on LinkedIn

Was this reply helpful? Yes No
PeterOR2
Author
Level 1
5 3 0 0
Message 3 of 8
Flag Post
HP Recommended

Thanks, can you suggest any way of getting the PK ink to print? Replacing the printhead has not helped.

Peter 

Was this reply helpful? Yes No
Valsimot
Level 12
Level 12
6,318 6,301 751 1,057
Message 4 of 8
Flag Post
HP Recommended

Maybe you have air in PK ink deliver tube, maybe the PK printhead is defective serveral reasons can cause printhead not to print.




My profile on LinkedIn

Was this reply helpful? Yes No
PeterOR2
Author
Level 1
5 3 0 0
Message 5 of 8
Flag Post
HP Recommended

I have tried two different printheads, but I guess they could both be faulty. Does anyone know where I could get hold of a Z3200 printhead priming tool in the UK, to try removing any air from the line?

Was this reply helpful? Yes No
D Hook
Level 7
871 818 36 100
Message 6 of 8
Flag Post
HP Recommended
Was this reply helpful? Yes No
PeterOR2
Author
Level 1
5 3 0 0
Message 7 of 8
Flag Post
HP Recommended

Yes, but $56 shipping to UK! 😕

Was this reply helpful? Yes No
D Hook
Level 7
871 818 36 100
Message 8 of 8
Flag Post
HP Recommended

Yes but but it might give you something to go on when you search somewhere in the UK.  At least you'll know what you're looking for.  I know there's several repair places in the UK that sell parts and service for Designjets.  I've purchased some power supplies from a seller in the UK a few years back.  

 

I don't think this is an official HP tool.  I think LPS has them specially made for them.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation