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‎09-12-2023 11:00 AM

HP Recommended

Design jet z6, HP click wont connect

Category:
3 people had the same question
2 REPLIES 2

‎09-12-2023 04:25 PM

HP Recommended

How is the printer connected, wireless or wired network? Are you able to ping the device from the computer? The more details you can provide about your setup, the easier it is for someone to provide an answer that hopefully solves your problem.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-16-2023 02:58 PM

HP Recommended

It is connected with a CAT5 cable directly to my laptop. I was not able to ping the printer. It has mysteriously started working again. I have not changed anything and now it is connecting again. This is more frustrating not knowing why it's working without doing anything then when it wasn't working...sigh

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