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deeann57
New member
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Message 1 of 3
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HP printer and scanner

HP Recommended
deskjet 3050A

deskjet printer is installed on computer but I guess Scanner is not. I need to know how to install on computer, please!

2 REPLIES 2
vpbaab8b36
Level 3
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Message 2 of 3
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HP Recommended

What operating system do you use ?

Stefan
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praveenbv
HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

Hi@deeann57, Welcome to the HP Support Community. 

 

Try these steps to re-install the printer driver - 

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type, and open “Devices and Printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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