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‎03-29-2022 09:35 PM

HP Recommended
Product: HP DesignJet T120 24-in Printer
Operating System: Microsoft Windows 10 (64-bit)

please help!!!!

i replaced the yellow ink cartridge because it depleted. after changing the same my printer stopped working. a message is show on the printer front screen written "problem with the printer or ink system. turn printer off, then on. if the problem persists, contact HP."  

i follow the instructions from hp support.. but did not help... please help me.

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1 person had the same question
1 REPLY 1

‎04-05-2022 01:22 PM

HP Recommended

Hi @saurav16 

 

After following the steps if the issue still persist you have to replace the printhead. Have you ever replace it?

I am an HP employee
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