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‎06-05-2023 02:56 PM - edited ‎06-05-2023 03:00 PM

HP Recommended
Product: HP DesignJet Z6dr 44-in PostScript Printer with V-Trimmer

Looking for suggestion, solution or such. 

 

My company owns the HP DesignJet Z6dr PostScript 44 inch machine V-Trimmer and I been having issues with this printer. The warranty is already expired for 2 years, and I have no clue what I am doing wrong or right.

 

We tried the whole "unplug, wait60 seconds, plug into the wall, turn on, etc. " The tiny screen is black, not working to touch, no paper jams, V-trimmer is not moving (not moving as it usually prints out a colour test paper, now there is nothing), ink cartages are okay and the system fan is only running.

 

I also notice on my system update on the Windows laptop, there is a message "HP - Printer - 61.2211.1.200  Install Error - 0x800f020b" after my laptop auto updated to Window 11 Pro

 

What software update do I need? Or Firmware? Please how do I get this machine working again, as other employees are asking to print maps that are HIGHLY needed for our programs!

Category:
2 REPLIES 2

‎06-05-2023 03:15 PM

HP Recommended

Your description is a little unclear. Just to clarify, the screen is black, and you see no activity at all? Where the network cable plugs in there should be three less labeled I II III. Please post the status of these three lights.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-05-2023 03:24 PM - edited ‎06-05-2023 03:26 PM

HP Recommended

when I plugged the power cord in, and internet cord, there was a green glow inside (where the network plug ins are) No indication of the three lights being on.

The touch screen is still black. Power button is glowing white. Internet has a green and blinking orange (yellow) light

 

Let me know if you require further information.

Thank you 

 

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