• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎03-02-2021 02:00 PM

HP Recommended
Product: HP DesignJet Printer T520
Operating System: Other

I need help! My paper won't roll straight from the roller. I noticed the end of my paper roll was gone. It's called a blue spindle stop. I vaguely remember tossing something in the trash that was laying beside my printer a while back. My question.... Is the blue spindle stop (as HP calls it) a part of the paper roll or an official part of the printer?  THis spindle holds the roll of paper in place on the roller. Another words, you put the roll of paper on the roller, then slide the spindle stop on the end of the roll to secure it. I've looked EVERYWHERE for this piece from HP, and it dawned on me, could it be a part of the roll of paper you order. Some have a black place thing and some don't have anything in the middle of their roll of paper. I am desperate to find out. I can't even find a spindle stop on a sight to buy. HELP!!!!!!

Category:
2 REPLIES 2

‎03-02-2021 02:15 PM

HP Recommended

It should have come with the printer.  Does it look like this?

 

https://www.ebay.com/itm/HP-DesignJet-T120-T520-T920-T770-T790-T610-T620-T1100-Z6100-Spindle-Hub-blu...

 

Do a search on ebay.  They're available.  Also, do a search on google for T520 spindle.  Might pull up some other places selling.

I don't work for HP....I just repair their printers.
Was this reply helpful? Yes No

‎03-02-2021 05:03 PM

HP Recommended

@Bev_62 Part number for just the spindle ends (both the blue and the black)  is CQ893-67009. You should be able to get them from the HP Parts Store. You can also buy a whole spindle assembly for either the 24" or 36" models.

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.