cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
sreaves22655
New member
2 1 0 0
Message 1 of 4
491
Flag Post

How to Upgrade HP DesignJet 500 from A02.03 Firmware

HP Recommended
HP DesignJet 500-24
Microsoft Windows 7 (64-bit)

I am trying to update the firmware in my HP DesignJet 500 42 C7770B via USB (the printer does not have the HPGL/2 card) and it says to contact HP Support if the firmware is below A02.06 I am supposed to contact HP Support. Well my firmware is below

A02.06 as it is A02.03 so I need an upgrade to get it to at least A02.06

 

I am unable to find anywhere a source of firmware to upgrade my unit from A02.03 to A02.06 or higher.

 

All of  the sources that I can find point me to a zip download labeled:

HP_Design_Jet_500_800_FU_38.zip

 

Even those in the forum that have indicated links the point to older firmware (for use with XP) end up pointing to the above file as all of the files I have found have the exact same checksum.

 

Any help would be appreciated.

 

3 REPLIES 3
Valsimot
Level 12
Level 12
6,346 6,329 754 1,062
Message 2 of 4
Flag Post
HP Recommended

There is a firmware version A.04.02. available for download from HP for Windows XP and Vista only.

https://support.hp.com/us-en/drivers/selfservice/hp-designjet-500-printer-series/25301 

 

For later OS there is only A.05.01 version available for download.




My profile on LinkedIn

Was this reply helpful? Yes No
sreaves22655
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I went to the link you provided. There is no firmware available of any kind on that link, only drivers.

 

If you would please read  my entire post my problem is that my firmware (currently A02.03) MUST be greater than A04.06 in order to install the latest firmware.

 

I need to be able to upgrade from A02.03 to something equal to or greater than A02.06 to upgrade further as when I try the latest firmware the message from the firmware says that I must be at A02.06 to continue. Again for reference I do NOT have a HPGL/2 card installed, only a network adapter card.

 

Thank you

Sam

Was this reply helpful? Yes No
Valsimot
Level 12
Level 12
6,346 6,329 754 1,062
Message 4 of 4
Flag Post
HP Recommended

Screenshot from 2019-12-22 12:29:27.png

 

That's screenshot from the link provided, the firmware is available for download, you need to choose Windows XP or Windows Vista to be able to download firmware version A.04.02 first.




My profile on LinkedIn

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation