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‎10-25-2019 03:41 PM

HP Recommended
Product: DesignJet Z5200
Operating System: Microsoft Windows 10 (64-bit)

This question has been asked before, but the manual is no longer available. Our printer will only print pink instead of red so we are wondering if replacing the magenta head will do anything.

2 REPLIES 2

‎10-25-2019 05:38 PM

HP Recommended

Here's a link to the owners manual:

 

http://h10032.www1.hp.com/ctg/Manual/c02192493

 

Have you done any testing on the printheads?  There should be a diagnostic print you can do that will show how the printheads are working.

I don't work for HP....I just repair their printers.
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‎10-26-2019 06:17 AM

HP Recommended

There are  three possibilities

1. Faulty  magenta print head ( change print head )

2. Color calibration issue ( please do color calibration, you will find under image quality tab)

3. firmware issue ( please check firmware version under printer information the latest firmware is (03_06_00.8)  

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