How to resolve error for hp t-1708 plotter error 0021-0002-0061

[Walu112255]

How to resolve error for hp t-1708 plotter error 0021-0002-0061

[D Hook]

Here's a link to the service manual:

https://www.laserpros.com/img/manuals/hp-manuals/hp-designjet-t1700-t1708-z6-z9-service-manual.pdf

And here's what it says about that code:

0021-0002-0061 – Service SVS – SVS motor electrical fault
SVS motor electrical fault.
Call agent
1. Run the 0021-02 Service station SVS- Check Service station motor diagnostic and check if the Service
station motor check is OK.
2. If, after rebooting, the issue persists, then your Support representative is needed to repair the printer on
site.
Service Engineer
1. Check that the SVS motor, encoder and connectors are properly connected to the Mechatronics PCA, not
broken, not dirty and undamaged.
2. Run the 0021-02 Service station SVS- Check Service station motor diagnostic and check if the Service
station motor check is OK.
3. Replace the Service Station if needed.
4. If the problem persists, replace the Mechatronics PCA

There are some diagnostic tests listed in the service manual you can use to check the problem before buying parts.  Is it still under warranty?