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cperciba
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Message 1 of 4
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Hp DesignJet 500 doesn't work on wWindows 10

HP Recommended
Microsoft Windows 10 (64-bit)

I get the error "0x000000cb impossibile trovare l'opzione di ambiente specificata" when I try to print the test page.

I cannot print any file even if I have no error message and no print queue.

I get the same error even if I unplug the usb cable.Immagine.png

 

Thank you

 

3 REPLIES 3
Repairatrooper
Level 13
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Message 2 of 4
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HP Recommended

You might have better success if you use a network connection instead of USB. I have seen other posters state that autocad makes a driver that works. If your printer does not have network you can add one by purchasing a E/IO internal jet direct card such as a 620N or better.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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laurabw
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Message 3 of 4
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HP Recommended

With a network connection and a static IP for the printer, I have the exact issue on Windows 10.  It worked for some time, but then a Windows Update broke everything.  I have heard I need to put my DJ510 on a GL/2 jetdirect card - I'm trying that next to see if it helps - I ordered it today.  My DJ800 has the same exact issue as well and broke at the same time that my DJ510 did.  

 

HP - PLEASE ANSWER THIS QUESTION - WHY DON'T THE PLOTTERS WORK IN WINDOWS 10 ANY MORE?  Give us something that helps us please.

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D Hook
Level 7
877 824 37 101
Message 4 of 4
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HP Recommended

Take a look at this article:

https://www.lpscomputer.com/blogs/news/my-printer-wont-connect-to-my-windows-10-pc

 

Windows 10 update seems to have knocked several legacy models of printers offline and won't connect.

 

I can't verify the veracity of the article because I seldom use Win10 and have never updated the one copy I do have so don't know if deleting the update will work or not but it's a starting point at least.

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