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‎06-21-2020 12:40 PM - edited ‎06-21-2020 12:41 PM

HP Recommended
Product: HP Latex R1000
Operating System: Microsoft Windows 10 (64-bit)

Hi, today i was having trouble booting my hp latex r 1000 error code 0022-0015-0041 ink leaking. I opened the cover and cleaned the ink leaking and the printer keeps showing the error. Can someone help me with this error please! I cleaned 2 connectors that were  merged in ink but still nothing, i will really appreciate any tips to fix this error. Thanks 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-20-2020 02:22 PM

HP Recommended

I am afraid that you will not be able to completely address the issue on your own.  You may be able to clean out the tray under the ink boxes, and clean the sensors of any liquid, but resetting the printer to actually clear the error and restart will take a service technician.

They will be able to help you over the phone to get into the service and diagnostic menus so you will be able to access the necessary controls to have your printer check out the problem and to resolve the error.

Sorry, but it's just something that you're going to have to get HP involved with.  They got me up and running in about an hour.  We also diagnosed that the ink was leaking at the box connection and that they would be out to fix it as soon as it could be scheduled.

 

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1 REPLY 1

‎07-20-2020 02:22 PM

HP Recommended

I am afraid that you will not be able to completely address the issue on your own.  You may be able to clean out the tray under the ink boxes, and clean the sensors of any liquid, but resetting the printer to actually clear the error and restart will take a service technician.

They will be able to help you over the phone to get into the service and diagnostic menus so you will be able to access the necessary controls to have your printer check out the problem and to resolve the error.

Sorry, but it's just something that you're going to have to get HP involved with.  They got me up and running in about an hour.  We also diagnosed that the ink was leaking at the box connection and that they would be out to fix it as soon as it could be scheduled.

 

2 people found this reply helpful
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