• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎09-08-2023 01:02 PM

HP Recommended
Product: Printehead F9J86A (S/N 4084379) for Designjet Z2600
Operating System: Microsoft Windows 10 (64-bit)

I have a defective printhead F9J86A (S/N 4084379) for Designjet Z2600.

 

I've done every troubleshooting process I can find about it... cleaning terminals etc.  The printer keeps saying it's defective and to replace it.  It's brand new, right out of the box. I don't care to go back to the retailer since I work for a government agency and the bureaucracy I have to go through to do that is intolerable. I'd rather deal directly with HP. I cannot find a way to send it in for a warranty claim or talk to an agent.

 

Any suggestions?

 

Category:
1 person had the same question
1 REPLY 1

‎09-08-2023 08:32 PM

HP Recommended

You need to go to support.hp.com and open a case. Unfortunately that is the only way to deal with this.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.