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‎08-23-2017 07:54 AM

HP Recommended
Product: HP Designjet T520 ePrinter

I have problem with hp T520 ePrinter. blue screen and error number B363824E.What is the problem

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2017 08:18 PM

HP Recommended

Most times the issue is a bad firmware usb thumb drive mounted on the main board. They are available from hp parts for 25.00US  which is the way I would first go since it is a lot cheaper then the main board which comes with the same drive. The part number is CQ890-67105.

 

Just go to the link below and put the part number in to order.

 

https://parts.hp.com/hpparts/Default.aspx?mscssid=

 

Do a google search for the service manual and you have to remove the main pca board and on the back side is where the drive is mounted. If the drive does not work, then the complete main pca will have to be replaced as new pca's come with the drive all ready installed.

View solution in original post

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3 REPLIES 3

‎08-23-2017 08:18 PM

HP Recommended

Most times the issue is a bad firmware usb thumb drive mounted on the main board. They are available from hp parts for 25.00US  which is the way I would first go since it is a lot cheaper then the main board which comes with the same drive. The part number is CQ890-67105.

 

Just go to the link below and put the part number in to order.

 

https://parts.hp.com/hpparts/Default.aspx?mscssid=

 

Do a google search for the service manual and you have to remove the main pca board and on the back side is where the drive is mounted. If the drive does not work, then the complete main pca will have to be replaced as new pca's come with the drive all ready installed.

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‎08-24-2017 01:48 AM

HP Recommended

Thank you so very much for the advice. I am in Zimbabwe and want to do online shoping but it appires its only for those in USA. Do you have any idear of how I can do so.

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‎08-29-2017 02:08 AM - last edited on ‎08-29-2017 09:26 AM by Retired

HP Recommended

Hi

Problem resolved after cleaning the Cartridges and then checked problem was resolved.
 

actully this Plotter was not working sine 09 months, the cartridges blocked after the servicing of cartridges Plotter working fine.

Thanks and regards
Mansoor Ahmed
[edited]

 

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