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HP Recommended
HP Designjet 500
Microsoft Windows 10 (64-bit)

I solved the problem by downloading HP Designjet Universal Print Driver. The version I installed is 8.10 of the HP Designjet 500 42 by HP driver.

1 REPLY 1
HP Recommended

Hello @Doid ,

 

Thank you for visiting our community, we are glad that you have resolved the issue you were experiencing on your device. 😊

 

In this case, we thank you for sharing the solution, so that you can help other users who are experiencing the same problem.

 

Please, reach out if we can help you with anything else.

 

HP Support Community

Agatha
I work on behalf of HP
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