Incompatibility issue on the Latex 365 curing zone assembly.

[Ed_Du1]

I have a Latex 365 Model # V8L39A Serial Number is Edited.  I have a curing module assembly that has gone bad in position #2.  I ordered the  part  out of the manual and it looks to be the same except for the the plug that the thermistor connects to.  The one in our machine has a three pin plug and the ones I receive have a smaller 2 pin plug.  I removed the pins and used the pug off the one that failed, but I still got the error code.  I moved the assembly to position #1 and the error code moves to #1 position.  That tells me that my wiring  and power sources are correct. Does anyone know what the incompatibility issue is and what the correct part is?

[MysteriousMe]

Welcome to HP Support Community, @Ed_Du1 

Thank you for posting your query, I will be glad to help you.

I kindly request you to visit the nearest authorized service centre to have this issue resolved.
For service centre addresses and support options, please refer to the link below:

https://support.hp.com/in-en/help/service-center

I hope this helps.

Take care and have a good day.