• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎04-24-2019 08:13 AM

HP Recommended
Product: Dell XPS
Operating System: Microsoft Windows 10 (64-bit)

the pattern printed when a print head alignment is done, looks weird. The ink overflows onto one another, specially the black ink. What can be causing this?IMG_0821.JPGIMG_0823.JPGIMG_0824.JPGIMG_0825.JPGIMG_0826.JPG

2 REPLIES 2

‎04-24-2019 09:42 AM

HP Recommended

Which machine are you working with? Could be a defective/leaking black printhead. I would check the interior of the printer to see if there is excessive ink spillage inside the printer. Incompatible media can also cause issues like this.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎04-25-2019 06:41 AM

HP Recommended

HP Latex 360

Incompatibility it's a big possibility. I just started working here and I'm not sure what material we're using, so it's set to generic vinyl. I'm trying to see how I can properly verify the interior for over spillage but can't seem to get to it. Any links to steps on how to properly check the inside for ink?

I will check the printheads

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.