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‎04-24-2019 08:13 AM

HP Recommended
Product: Dell XPS
Operating System: Microsoft Windows 10 (64-bit)

the pattern printed when a print head alignment is done, looks weird. The ink overflows onto one another, specially the black ink. What can be causing this?IMG_0821.JPGIMG_0823.JPGIMG_0824.JPGIMG_0825.JPGIMG_0826.JPG

2 REPLIES 2

‎04-24-2019 09:42 AM

HP Recommended

Which machine are you working with? Could be a defective/leaking black printhead. I would check the interior of the printer to see if there is excessive ink spillage inside the printer. Incompatible media can also cause issues like this.

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‎04-25-2019 06:41 AM

HP Recommended

HP Latex 360

Incompatibility it's a big possibility. I just started working here and I'm not sure what material we're using, so it's set to generic vinyl. I'm trying to see how I can properly verify the interior for over spillage but can't seem to get to it. Any links to steps on how to properly check the inside for ink?

I will check the printheads

 

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