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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Issue: Designjet 5500 non-PS prints blacks with a drop shado...

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07-22-2020 11:31 PM
Lately, for no reason, my 42” printer prints all blacks (vector or bitmap) with a noticeable drop shadow on one side, creating a light grey. I changed the black printhead, but the problem remains. All other colors print perfectly aligned. Thanks for any tip.
07-25-2020 09:50 AM
Thank you for your interest, Valsimot. The only change I made was today, I replaced the lens. Before that, all settings remained the same for a long time. I am uploading some photos of that problem. I print on canvas.
07-27-2020 03:40 PM
Hello Valsimot, your suggestion of making internal prints from the printer has solved my problem, after many calibrations and printhead alignments. Very good work, my friend. How can I thank you? Regards, Philippe Plouchart from Sacramento, California.