cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Vivelart
New member
3 2 0 0
Message 1 of 5
286
Flag Post

Issue: Designjet 5500 non-PS prints blacks with a drop shadow

HP Recommended
Designjet 5500
Microsoft Windows XP

Lately, for no reason, my 42” printer prints all blacks (vector or bitmap) with a noticeable drop shadow on one side, creating a light grey. I changed the black printhead, but the problem remains. All other colors print perfectly aligned. Thanks for any tip.

4 REPLIES 4
Valsimot
Level 12
Level 12
6,355 6,338 756 1,063
Message 2 of 5
Flag Post
HP Recommended

Is it visible on internal prints?

Can you scan a sample and post here? Did you make any changes in printer settings or environmental?




My profile on LinkedIn

Was this reply helpful? Yes No
Vivelart
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Thank you for your interest, Valsimot. The only change I made was today, I replaced the lens. Before that, all settings remained the same for a long time. I am uploading some photos of that problem. I print on canvas.1EA1EA25-49C9-4EA0-944A-E4A920A96E86.jpeg9F2D14CC-ECED-4D65-A248-89F74E25698F.jpeg416DDF60-E9A4-45CD-B1E8-E70811C87C17.jpeg9EA3C220-EAE9-4639-B368-14EE4081DA20.jpeg18D50C34-20B5-48B2-B171-66A72A8790F2.jpeg

Was this reply helpful? Yes No
Valsimot
Level 12
Level 12
6,355 6,338 756 1,063
Message 4 of 5
Flag Post
HP Recommended

What about internal prints from the printers menu?  That will eliminate printer problems from computer problems.




My profile on LinkedIn

Was this reply helpful? Yes No
Vivelart
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Hello Valsimot, your suggestion of making internal prints from the printer has solved my problem, after many calibrations and printhead alignments. Very good work, my friend. How can I thank you? Regards, Philippe Plouchart from Sacramento, California.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation