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‎03-08-2020 08:53 AM

HP Recommended
Product: Hp designjet l25500
Operating System: Microsoft Windows 7 (64-bit)

Hello everyone. I was getting the 24:10 error on the L25500 I had. I replaced the broken bag with the new cartridge. I did "recovery broken bag" but did not accept it. Eerom reset, but this time does not see the cartridges and printheads. Can you help me. Thank you very much everyone.

2 REPLIES 2

‎03-10-2020 01:41 AM - edited ‎03-10-2020 01:43 AM

HP Recommended

Hi ColorInk, check this topic first:

https://h30434.www3.hp.com/t5/DesignJet-Large-Format-Printers-and-Digital-Press/Designjet-L25500-Err...

or check  https://hplatexknowledgecenter.com/ for answers if tech support can't help 🙂

 

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‎04-08-2020 01:32 PM

HP Recommended

First of all thank you for your answer. I did the writings there, but there was no solution. I tried installing firmware, but it also failed. No one to help?

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