Latex 360 Error Code 14.73:01

[JUN93]

Good day we have a Latex 360. It is showing an error during startup 14.73:01. which means low voltage on the heater control unit. We've checked the input voltages and it is reading correctly. I would like to ask your opinions on what else we can do before deciding to replace the heater control unit. Thank you.

[rasheddul]

Hi,  Thanks for contact with HP Support Forum.

Please check Very low voltage detected. (If possible use Voltage Stayvilaizer)

         1. Turn off the printer and unplug both power cords

         2. Check that the power cords are not visibly damaged

         3. Ensure that the input voltage is within specifications (180–264 V AC)

         4. Plug in both power cords and make sure they are fully inserted

         5. Turn on the printer

If not solved please check again:

Issue: Curing power regulator V lower than 60: V lower than 60

Causes: Heater Control AC Input (RCCB, AC Voltage Outlet, AC Power Cord) Heater Control.

Check:

1. Check that both Residual Circuit Breakers (RCCBs) are Powered and ON.

2. Check/Reseat both Power Cords.

Solution:

1. Check AC Voltage at customer's site (180-264Vac).

2. Reseat/Replace cables to Heater Control's AC input.

3. Replace the Heater Control.

I hope that answers will support to concern adequately. Let me know! Good luck 

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Thanks,
Rashed