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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Issue with either the formatter or HDD. First step is to ensure that the firmware is up to date. Download the latest firmware and copy the FMV file to a usb stick. Insert the stick in the front USB slot and turn the printer on and the device should detect that there is a firmware update to be installed. If it prompts "do you want to reinstall" say yes. If that does not resolve the issue you have a hardware fault.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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