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HP Recommended
HP DesignJet T120 24-in Printer
Microsoft Windows 10 (64-bit)

HP DesignJet T120 24" printer.  Printer will not load paper.  The feed is OK, but get error message stating "Media Load Failure- The printer is not able to complete the load because it cannot detect the paper.  Try using different paper and avoid transparent paper types.  If problem persists **bleep**."  I received this during printing operation.  Printer stopped and unloaded roll.  I reloaded paper under different paper types and it worked for awhile, but now it will not load any type of paper.  Can anyone suggest a fix for this issue?  Thanks, Mike

2 REPLIES 2
HP Recommended

It could be a failing or stuck oops sensor. This sensor is located in the paper path and is accessed by removing the sheet feeder. 

https://support.hp.com/ca-en/document/c04582439

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HP Recommended

Thank you for your response.  My OOP Sensor wasn't disconnected.  I adjusted the ribbon into its connector and re-taped the ribbon on the sensor plug.  This actually worked for a few days, but it has failed again.  I re-adjusted with no results.  Would you know of another alternative?

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