Muddy, distorted prints with DesignjetZ3100

[Possiemae2]

Someone please help.  I had to call technician because of error code.  It was a broken wire which he fixed and ran a perfect diagnostic test and a beautiful print.  When I went back later and tried to run more prints from the photo files I had stored on my computer, the results were terrible.  Prints are very dark and muddy--not even similar to previous results.  The beautiful print he ran was from one of these same files.  I changed nothing--printhead, cartridge, or anything.  I have checked everything I know to check.  I have gone over the settings of the printer and can find nothing.  When I troubleshoot, it says it is working properly.  I only print on canvas.  When I am about to run a print, it tells me there is a conflict because of gloss enhancer that it will correct.  I can't understand that since I am setting it on matte canvas and have gloss enhancer turned off.  I feel there is probably something just set wrong.  Any suggestions?

[rubensanchez01]

try the following :

change it to paper roll,  the go to menu, image quality,         clean all printheads.

finish, do a diagnostic print & make sure all colors there.

if all ok.... do a printhead alignment.... if all pass, your printer is fine.

then load the canvas..... you can try the hp artist mat canvas,    then perform a color calibration.

if all fine... then download the hp artist mat canvas rcc profile   , when you print, make sure use the

same icc profile...  your print should be fine.

I have the z3200 44" & create my own icc profiles with the HP utility,  for different canvases & photo papers  & it is working beautifully...
Z3100, Z3200, my most favorite printer & prints amazing sharp,beautiful both on photo papers & canvas..

I have 4  Z3200 44" total...

(   for reference only )

[Possiemae2]

Thanks, I will try this.

[Possiemae2]

I got an error code that my color sensors were not working properly.  I did the color sensor calibration and it is working again although all my files need some adjusting.