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‎01-05-2024 08:21 PM - edited ‎01-05-2024 08:22 PM

HP Recommended
Product: 42 inch DesignJet 5500ps and 60" DesignJet 5500 rtl

Hello all,

Have a 42" DesignJet 5500ps and 60" DesignJet 5500 (RTL) and need to update firmware for both. 

I have searched the HP website for the latest - without success.  Links on any HP page I've found referring to firmware updates for these printers no longer work.  Latest firmware listed on HP's website is 5.56.05, but there is NO firmware, period, listed on the driver page for the HP DesignJet 5500 series printers.

 

These are perfectly good printers, with lots of working life left in them.  Would like to obtain the download.

one of the pages visited - links on the page do not work

https://support.hp.com/ca-en/document/bpp03768

 

Thank you in advance.

 

 

Category:
2 REPLIES 2

‎01-06-2024 07:09 AM - edited ‎01-06-2024 07:12 AM

HP Recommended

The firmware is only available if you select WIN XP as OS, on later OS there is no firmware to download.

 

https://support.hp.com/hr-en/drivers/hp-designjet-5500-printer-series/82218 

 

Valsimot_0-1704550523842.png

Valsimot_1-1704550562762.png

 




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‎01-17-2024 01:47 PM

HP Recommended

Face palm on this end. Thank you! I had no idea I could find it that way, so I shall try that.  I assume I can select WIN XP as the OS and update the firmware even though I am actually using Win 8.1

 

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