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‎11-23-2025 10:31 AM

HP Recommended

Hi, I have been using the firmware that came with my T2500 since i bought it., Lately I accidentaly updated it to the latest firmware and I am having problems using my expiered print head. I looked into your support section and it said there is no support for this printer, but there was this firmware listed which is of no use to me. Can you please help by providing the older firmware. thank you in advance.

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‎11-23-2025 10:52 AM

HP Recommended

Your only real hope is that someone has an archive of older firmware as HP typically does not offer older firmware to avoid liability lawsuits if the older firmware contains insecure code and could result in a user being hacked. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-24-2025 07:45 AM

HP Recommended

Thank you! 

I am not sure why HP will be held responsible if I am requesteting for the firmware and will install it in my owned printer. To start with I had the firmware all along.

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‎11-24-2025 09:58 AM

HP Recommended

Sadly, companies have to be very cautious as there are people out there who would sue and also Government regulations. I will check my archive to see if I happen to have an older firmware I can offer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-24-2025 12:45 PM - edited ‎11-24-2025 02:06 PM

HP Recommended

thanks and would really appreciate if you can point me in the right direction to get the firmware.

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‎11-24-2025 01:54 PM

HP Recommended

I have requested that a moderator enable private messaging on your account, as I have information that should help you but I am not allowed to share that on the open forum. 

 

In case you are not aware, typing in all caps is recognized as shouting and considered rude when addressing people who are trying to help you.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-24-2025 02:08 PM

HP Recommended

Thanks again, and have changed my upper case to lower case 🙂 , no shouting / not trying to be rude. 

 

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‎11-25-2025 10:16 AM

HP Recommended

I have sent you a private message with information that may help you resolve your issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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