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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Gactium
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New Designjet T830 shows offline but can still webscan

HP Recommended
Designjet T830
Microsoft Windows 10 (64-bit)

We have a new Designjet T830 in a small office setting, connected to our wireless network. Our architect informed me that he has had the printer show as offline when he tries to print every day, and the only solution that we have found so far is to uninstall the printer and re-add it. I had to do that twice today, because the first time the printer failed setup during the typical Windows add printer function. While the printer shows as being offline, the webscan feature still works and the printer display says it has excellent network connection, so as far as I can tell the problem is isolated to the printer itself. I also tried contacting HP Support directly, only to be met with a notification that the HP Customer Support site is unavailable. Am I missing a setting somewhere, or is there a good reason for this wifi printer to not work the way it should?

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Valsimot
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HP Recommended

Nope, Windows10 wrongly reports the printer to be offline. If the Webscan works printer is connected and online.

 

Don't use Windows Add a printer that will install/configure the printer to the WSD port that is probably the source of your problems. Download drivers from hp. com and install them, avoid using Add printer feature in Windows10.

 

 




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Valsimot
Level 13
Level 13
8,026 7,242 936 1,430
Message 2 of 2
Flag Post
HP Recommended

Nope, Windows10 wrongly reports the printer to be offline. If the Webscan works printer is connected and online.

 

Don't use Windows Add a printer that will install/configure the printer to the WSD port that is probably the source of your problems. Download drivers from hp. com and install them, avoid using Add printer feature in Windows10.

 

 




My profile on LinkedIn

1 person found this reply helpful
Was this reply helpful? Yes No
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